Privacy Policy

Last Updated: September 21, 2026

Constructed Matter, Inc. (“Constructed Matter,” “CMI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit constructedmatter.com, my.constructedmatter.com, or another website or landing page that links to this Privacy Policy;
• Create or use an account in the CMI client, project, vendor, subcontractor, or staff portal;
• Request information, an estimate, a consultation, a proposal, or construction-related services;
• Communicate with us by telephone, text message, email, website form, chat, social media, or in person;
• Participate in a construction, remodeling, design, development, maintenance, consulting, or project-management engagement with us; or
• Otherwise interact with Constructed Matter.

This Privacy Policy applies to clients, prospective clients, property owners, occupants, developers, businesses, general contractors, subcontractors, tradespeople, architects, engineers, designers, consultants, vendors, suppliers, real estate professionals, government representatives, inspectors, permit authorities, cities, towns, counties, states, and other project participants or business contacts.

1. Information We Collect

Depending on your relationship with us, we may collect the following categories of information.

1.1 Contact and Identity Information

This may include:

• Name;
• Mailing address, service address, project address, and billing address;
• Email address;
• Telephone and mobile phone number;
• Company, agency, department, or organization;
• Job title or professional role;
• Preferred communication method; and
• Signature or other identity-verification information.

1.2 Client, Prospect, and CRM Information

We may maintain information in our custom CMI customer relationship management system (“CMI CRM”), including:

• Lead source and inquiry history;
• Client or prospect status;
• Notes from calls, meetings, consultations, and site visits;
• Communication preferences and consent records;
• Appointment, task, follow-up, and reminder history;
• Estimates, proposals, bids, contracts, change orders, selections, and approvals;
• Assigned staff, project managers, designers, contractors, subcontractors, vendors, or consultants; and
• Relationship history with CMI.

1.3 Property, Construction, and Project Information

We may collect information needed to evaluate, plan, price, coordinate, document, or perform work, including:

• Property addresses and ownership or authorized-representative information;
• Project scope, goals, budget ranges, schedules, milestones, and priorities;
• Plans, drawings, renderings, models, specifications, measurements, and design selections;
• Photographs, video, audio, drone imagery, site documentation, and progress records;
• Inspection, permit, zoning, utility, environmental, code, and entitlement information;
• Daily logs, field reports, punch lists, quality-control records, and safety-related information;
• Equipment, material, product, fixture, finish, warranty, and supplier information;
• Access instructions, gate codes, lockbox information, or site-contact information when reasonably necessary;
• Information about occupants, tenants, neighbors, homeowners’ associations, or other affected parties when relevant to a project; and
• Records exchanged with architects, engineers, designers, contractors, subcontractors, vendors, utilities, cities, counties, states, inspectors, or other authorities.

Please avoid submitting sensitive personal information that is not necessary for the project.

1.4 Business Partner, Contractor, and Vendor Information

For general contractors, subcontractors, tradespeople, designers, architects, engineers, consultants, vendors, suppliers, and other partners, we may collect:

• Business contact information;
• Licenses, certifications, insurance, bonding, tax, and compliance documentation;
• Trade specialties, service areas, qualifications, and availability;
• Proposals, bids, pricing, purchase orders, scopes of work, invoices, and payment information;
• Project assignments, performance records, safety documentation, and communications; and
• Background or screening information where permitted by law and reasonably necessary.

1.5 Account and Authentication Information

If you use a CMI portal or application, we may collect:

• Username, email, account role, and profile information;
• Password hashes or authentication tokens;
• Login history and device information;
• Permissions, account status, and audit logs; and
• Content, files, comments, messages, and actions submitted through the account.

1.6 Payment and Transaction Information

We may collect billing contacts, invoice details, transaction records, payment status, and related financial information. Payment card or bank information may be collected and processed directly by a third-party payment provider. CMI generally does not store complete payment-card numbers unless specifically disclosed and appropriately secured.

1.7 Communications and Consent Information

We may collect:

• Emails, text messages, chat messages, website submissions, voicemail, and correspondence;
• Call details such as date, time, duration, routing, and disposition;
• Call recordings or transcripts when permitted by law and after any required notice or consent;
• Appointment and meeting notes;
• SMS, email, and telephone consent records;
• The date, time, source, form version, disclosure text, IP address, and other evidence associated with an opt-in or opt-out request; and
• Suppression-list and do-not-contact records used to honor communication preferences.

1.8 Website, Device, and Usage Information

We and our service providers may automatically collect:

• IP address;
• Browser and device type;
• Operating system;
• Referring and exit pages;
• Pages viewed and features used;
• Date, time, and approximate location derived from an IP address;
• Cookie, pixel, local-storage, and similar technology information; and
• Diagnostic, security, performance, and error-log information.

1.9 Information From Other Sources

We may receive information from:

• Clients, property owners, project participants, and authorized representatives;
• Contractors, subcontractors, designers, architects, engineers, vendors, suppliers, inspectors, and consultants;
• Public records, property records, permitting portals, government agencies, professional directories, and publicly available sources;
• Referral partners, lead sources, event registrations, and business networking sources;
• Marketing, analytics, identity, fraud-prevention, scheduling, CRM, communication, and technology providers; and
• Social media or other platforms when you interact with CMI through those services.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and evaluate potential projects;
• Schedule consultations, appointments, inspections, walkthroughs, and meetings;
• Prepare estimates, proposals, bids, scopes of work, contracts, and change orders;
• Plan, coordinate, manage, document, and perform construction and related services;
• Communicate project schedules, progress, approvals, selections, delays, inspections, permits, invoices, safety matters, and other updates;
• Manage relationships with clients, prospects, contractors, subcontractors, designers, consultants, vendors, suppliers, and government authorities;
• Operate the CMI CRM, project portals, websites, forms, communication systems, and business applications;
• Verify identity, authenticate users, administer permissions, and secure accounts;
• Process invoices, payments, refunds, and accounting records;
• Provide customer service and technical support;
• Send service, account, project, and transactional communications;
• Send marketing or promotional communications when permitted by law and consistent with your choices;
• Maintain opt-in, opt-out, do-not-contact, and suppression records;
• Analyze and improve our services, operations, websites, applications, marketing, and client experience;
• Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity;
• Enforce contracts, policies, and legal rights;
• Protect the health, safety, property, and rights of CMI, our clients, project participants, and the public;
• Comply with laws, regulations, court orders, subpoenas, licensing obligations, permitting requirements, inspections, audits, insurance requirements, and government requests; and
• Complete a business transaction such as a merger, financing, reorganization, sale, or transfer of assets.

3. Text Messages and Mobile Information

CMI may use SMS or MMS messages for communications such as:

• Appointment and consultation reminders;
• Estimate, proposal, and follow-up communications;
• Project scheduling and status updates;
• Design selections, approvals, and documentation requests;
• Permit, inspection, access, delivery, and site-coordination updates;
• Invoice, payment, warranty, and service reminders;
• Client, contractor, subcontractor, vendor, and project-team coordination;
• Safety, delay, weather, or urgent project notices; and
• Marketing or promotional messages when you have provided the required consent.

For employees, subcontractors, and other authorized project participants who opt in, service messages may also include work schedules, job assignments, task and daily-log reminders, and project coordination updates.

3.1 SMS Consent

SMS consent is voluntary and is not a condition of purchasing goods or services, requesting an estimate, creating an account, or entering into a construction agreement. When CMI uses a website form to collect SMS consent, the SMS consent control should be separate from other required agreements and should not be preselected.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to a CMI text message. You may also use other supported opt-out keywords such as STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE. You may receive one final message confirming that your opt-out request has been processed. After that confirmation, CMI will not send additional SMS or MMS messages from that messaging program unless you provide new consent.

Reply HELP for help or contact us at info@constructedmatter.com or (480) 628-4458.

3.2 No Sale or Marketing Sharing of Mobile Consent Data

We may disclose mobile information to service providers that help us operate our messaging program, CRM, customer support, scheduling, security, hosting, or communications systems. Those providers may use the information only to provide services to CMI, comply with law, or protect the service, and not for their own independent marketing.

SMS consent applies only to Constructed Matter, Inc. and the message categories selected by the individual. We do not sell, rent, or transfer SMS consent to another sender. Providers may process mobile information solely to deliver and support CMI's messaging services and may not use it to send messages for their own purposes.

4. Email Communications

CMI may send:

• Transactional or relationship emails concerning inquiries, accounts, estimates, contracts, projects, invoices, appointments, warranties, safety, or services; and
• Marketing emails concerning CMI services, events, news, educational content, promotions, or opportunities.

Marketing emails will include a clear method to unsubscribe. You may also opt out through constructedmatter.com/email-opt-out or by contacting us. We will process marketing-email opt-out requests within the period required by applicable law. Opting out of marketing email does not necessarily stop transactional or project-related communications that are necessary to fulfill a request, administer an account, perform a contract, provide safety information, or comply with law.

5. Telephone Calls, Recordings, and AI-Assisted Communications

CMI may communicate by telephone for inquiries, scheduling, project coordination, customer service, account administration, and business development.

Where required, CMI will obtain consent before making marketing calls using an automatic telephone dialing system, an artificial or prerecorded voice, or an AI-generated voice. Consent to receive marketing calls is not a condition of purchase. You may revoke telephone marketing consent by telling us during a call, contacting us, or using another reasonable method.

Calls may be recorded, transcribed, summarized, or assisted by automated or artificial-intelligence technologies for quality, training, documentation, security, scheduling, or customer-service purposes where permitted by law. When notice or consent is legally required, CMI will provide it.

6. How We Disclose Information

We may disclose information to the following categories of recipients for legitimate business purposes.

6.1 Project Participants

We may disclose relevant project information to clients, property owners, authorized representatives, employees, project managers, general contractors, subcontractors, designers, architects, engineers, consultants, vendors, suppliers, inspectors, utilities, homeowners’ associations, and other participants when reasonably necessary to evaluate, plan, coordinate, document, or perform a project.

6.2 Government and Regulatory Authorities

We may disclose information to cities, counties, states, federal agencies, permit authorities, zoning departments, inspectors, utilities, courts, law enforcement, licensing boards, or other governmental entities when necessary for applications, permits, inspections, compliance, public-record processes, legal obligations, or protection of rights and safety.

6.3 Service Providers

We may use service providers for:

• Website and application hosting;
• CRM and project-management systems;
• Cloud storage and databases;
• Email, SMS, voice, and customer communications;
• Scheduling, forms, and electronic signatures;
• Payment processing and accounting;
• Analytics, security, fraud prevention, and technical support;
• Document management, design, estimating, and construction operations; and
• Legal, insurance, auditing, and professional services.

Service providers are authorized to use personal information only as needed to provide services to CMI or as permitted by law.

6.4 Professional Advisers and Insurers

We may disclose information to attorneys, accountants, auditors, consultants, insurance providers, sureties, claims administrators, and other professional advisers.

6.5 Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to applicable law.

6.6 Legal, Safety, and Rights Protection

We may disclose information when we reasonably believe it is necessary to comply with law, respond to legal process, investigate misconduct, enforce an agreement, collect amounts owed, protect a person’s safety, protect property, or defend CMI’s rights.

7. Cookies and Similar Technologies

CMI may use essential, functional, analytics, security, and preference technologies to operate and improve our websites and applications. Depending on the tools enabled on a particular CMI property, these technologies may remember preferences, maintain sessions, measure site usage, identify errors, prevent abuse, or support communications.

Browser controls may allow you to block or delete cookies. Some features may not work properly if essential technologies are disabled.

CMI should maintain a cookie or tracking notice that accurately reflects the tools actually deployed on each website or application.

8. Project Photos, Video, Testimonials, and Marketing

CMI may capture project documentation for estimating, design, coordination, quality control, safety, progress reporting, warranty, insurance, dispute resolution, and recordkeeping.

CMI will obtain any permission required by law or contract before using identifiable client names, testimonials, private interior images, or other protected project content for public marketing. A construction contract, media release, project authorization, or separate consent may provide additional terms governing project photography or publicity.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain project, construction, permit, warranty, safety, and service records;
• Fulfill contracts and client requests;
• Manage ongoing business relationships;
• Maintain consent, opt-out, and suppression records;
• Comply with tax, accounting, licensing, insurance, legal, and regulatory obligations;
• Resolve disputes and enforce agreements; and
• Protect against fraud, claims, or security incidents.

Retention periods vary based on the type of record, the project, legal requirements, contractual obligations, and legitimate business needs. When information is no longer required, we may delete, deidentify, or securely dispose of it.

10. Security

CMI uses reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include access controls, authentication, encryption where appropriate, backups, logging, vendor controls, and security monitoring.

No website, application, transmission, or storage system can be guaranteed to be completely secure. You are responsible for safeguarding your account credentials and promptly notifying CMI of suspected unauthorized access.

11. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to or confirmation of personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request a portable copy of certain information;
• Restrict or object to certain processing;
• Opt out of certain targeted advertising, profiling, sale, or sharing activities where applicable;
• Withdraw consent for future processing when processing is based on consent; and
• Appeal a decision concerning a privacy request where required by law.

CMI does not sell personal information for money. CMI also does not sell or share mobile phone numbers or messaging consent information for third-party marketing.

To submit a privacy request, email info@constructedmatter.com with the subject line Privacy Request or write to the address below. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law, subject to verification.

You will not be discriminated against for exercising an applicable privacy right.

12. Communication Preferences

You may manage communications as follows:

• SMS: Reply STOP to any CMI text or visit constructedmatter.com/sms-opt-out.
• Email marketing: Use the unsubscribe link in the email or visit constructedmatter.com/email-opt-out.
• Telephone marketing: Tell the caller that you revoke consent or contact CMI using the information below.
• Account or project notifications: Contact your project representative or CMI support. Some essential communications may be required to administer an active project, account, safety matter, invoice, or legal obligation.

We may retain limited suppression-list information to ensure that your opt-out preference is honored.

13. Children’s Privacy

CMI’s websites, applications, and services are intended for adults and business users. They are not directed to children under 13, and CMI does not knowingly collect personal information directly from children under 13 without appropriate authorization. Contact us if you believe a child has submitted personal information improperly.

14. Third-Party Websites and Services

CMI websites and applications may link to third-party services. CMI is not responsible for the privacy, security, or content practices of third parties. Review their policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date identifies the latest revision. Material changes may be communicated through the website, application, email, or another appropriate method.

16. Contact Us

For privacy questions, requests, or complaints, contact:

Constructed Matter, Inc.
7314 E Osborn Dr, Suite A
Scottsdale, AZ 85251
Phone: (480) 628-4458
Email: info@constructedmatter.com
Website: https://constructedmatter.com